Refund & Cancellation Policy

1Free usage

Every new user gets 2 free replies from the AI characters. After that, chatting requires a Premium pass. Browsing the site and reading your existing chats stays free.

2Premium plans

Premium is sold as a one-time pass: Weekly — ₹2 for 7 days and Monthly — ₹149 for 30 days. A pass gives unlimited messages with all characters (subject to our fair-use and safety limits) for the stated number of days from activation.

Passes do not renew automatically — nothing is charged again unless you buy a new pass. Buying a pass while one is active adds the days to the current end date. The price shown before payment is the price you pay.

How payment works: you pay the exact amount by UPI (Paytm, PhonePe, Google Pay or any UPI app) to the UPI ID shown on the payment page and then submit the 12-digit UTR / UPI reference number. We verify the payment and activate Premium — usually within a few minutes and at most within 12 hours. The pass period starts when Premium is activated. A UTR can be used only once; submitting a false or someone else's UTR may lead to suspension. You pay inside your own UPI app, so we never see your UPI PIN, card or bank details.

3All sales are final

Premium is a digital service that is activated instantly after payment and starts giving you access right away. For this reason, all Premium purchases are final and non-refundable once the pass has been activated, except in the limited cases listed below. Please review the plan and price carefully before you pay.

4No subscriptions or automatic renewals

• Premium passes are one-time purchases. They do not renew automatically, so there is nothing to cancel and you will never be charged again unless you buy a new pass.
• Your pass stays active until the end of its period. Stopping use of the Service before then does not entitle you to a refund for the unused days.
• Deleting your chats or your account does not refund an active pass. To delete your data, use the options in our Privacy Policy.

5When we will issue a refund

We will refund the amount paid only if:

• you were charged more than once for the same purchase (the duplicate charge is refunded); or
• your payment was successful but Premium was not activated on your account, and we were unable to activate it within 48 hours of you contacting us; or
• a refund is required by applicable law.

6When refunds are not given

• A change of mind after the pass has been activated;
• Unused days or partial periods of an active pass;
• Dissatisfaction with the content, tone or length of AI replies — AI output varies by nature and is described in our Disclaimer;
• Problems caused by your device, browser, internet connection or blocked cookies;
• Accounts suspended or closed for breaking our Terms or Community Guidelines.

7How to request a refund

Email contact@tadkachat.in or use the Contact page with: the email/phone used for payment, the transaction ID and date, the amount, and the reason. We reply within 2 working days. Only requests that meet the conditions above are approved. Approved refunds are sent to the original payment method within 5–7 working days (your bank may take longer to show it).

8Failed or pending payments

If money was deducted but the payment shows as failed, it is usually reversed automatically by your bank or the payment processor within 5–7 working days. If it is not, contact us with the transaction details and we will help.

9Chargebacks

Please contact us before raising a dispute with your bank — we are happy to resolve problems directly. Accounts with fraudulent chargebacks may be suspended.

10Contact

Billing questions: contact@tadkachat.in · Contact form