TadkaChatRefund & Cancellation Policy
Last updated: 16 October 2026
This policy explains how subscriptions to TadkaChat.in, operated by Buzzino, are delivered, cancelled and refunded. It applies to all payments made through our website.
How our plan is billed: ₹1 is charged when you subscribe, which gives you 1 day of premium access and registers an autopay mandate. After that day, ₹999 is debited automatically every month until you cancel.
If you want to pay only the ₹1, cancel before the first day ends using any method in section 2. No further amount will then be taken.
1. Delivery of Service
TadkaChat.in is a digital service. No physical goods are shipped.
Premium features are activated on your account immediately after your payment is successfully confirmed by our payment partner — normally within 2 to 5 minutes. You can start using every premium feature right away by opening the app.
If your payment was debited but premium features are not active within 30 minutes, please contact contact@tadkachat.in with your registered mobile number and the transaction reference. We will resolve it promptly.
2. How to Cancel Your Subscription
You can cancel your recurring subscription at any time. Cancellation stops all future automatic charges.
Option A — Inside the app (recommended)
- Open tadkachat.in and sign in.
- Go to Settings → Subscription.
- Tap Cancel autopay and confirm.
Option B — Through your bank or UPI app
Open your UPI application or net banking portal, find the list of active mandates or standing instructions (often under "AutoPay", "Mandates" or "e-Mandates"), locate the TadkaChat mandate and revoke it.
Option C — By email
Email contact@tadkachat.in from your registered email address, or include your registered mobile number. We will cancel the mandate within 2 working days and confirm by reply.
What happens after you cancel: No further amounts will be debited. Your premium access remains active until the end of the period you have already paid for, after which your account reverts to the free tier. Your chat history and account are not deleted by cancelling.
3. Refund Policy
Because TadkaChat.in delivers digital content that is made available instantly, subscription fees are generally non-refundable once the billing period has started. However, we will issue a full or partial refund in the following situations:
| Situation | Refund | How to claim |
|---|---|---|
| Duplicate charge — you were billed more than once for the same period | Full refund of the duplicate amount | Email us within 7 days with both transaction references |
| Payment debited, service not activated within 30 minutes | Full refund, or activation of your choice | Email us within 7 days with the transaction reference |
| Charged after you cancelled the mandate | Full refund of the incorrect charge | Email us within 7 days of the debit |
| Unauthorised or fraudulent transaction on your account | Full refund after verification | Report immediately; we investigate within 7 working days |
| Extended service outage — the Service was unusable for more than 72 continuous hours due to a fault on our side | Pro-rata refund or an equivalent extension | Email us within 14 days of the outage |
| Change of mind, or you simply stopped using the Service after the period began | Not eligible | Cancel autopay to avoid the next charge |
4. Refund Processing Time
- Refund requests are acknowledged within 48 hours.
- Approved refunds are initiated within 5 working days of approval.
- The amount is credited back to your original payment method — the same UPI account, card or bank account used for the payment.
- Depending on your bank or card issuer, the credit normally appears within 5 to 10 working days after we initiate it.
Refunds are processed through Cashfree Payments. We cannot refund to a different account from the one originally charged.
5. How to Request a Refund
Send an email to contact@tadkachat.in including:
- Your registered mobile number or email address
- The transaction reference or order ID
- The date and amount of the charge
- A short description of the reason for the request
6. Failed Payments
If an automatic renewal fails, no amount is debited and no refund is required. Your premium access will end at the close of the paid period and your account reverts to the free tier. You can subscribe again at any time.
7. Chargebacks
If you believe a charge is incorrect, please contact us first — most issues are resolved within a day or two. Raising a chargeback with your bank before contacting us may result in your account being suspended while the dispute is investigated.
8. Contact Us
Faridabad, Haryana 121003